Agreement

These Terms of Service govern access to and use of Veztra, a business-to-business logistics operations platform. By creating an account, using the service, or inviting users to a workspace, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent.

If you are accepting these Terms for an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the service.

Accounts and Workspaces

Customers are responsible for the users they invite, the roles they assign, and all activity that occurs in their workspaces. Workspace owners and administrators must keep account information accurate, protect credentials, and promptly revoke access for users who should no longer use the service.

The service is designed for business users. You may not share individual login credentials, bypass access controls, or use another user's account without permission.

Customer Data

Customers retain ownership of data, files, content, records, and materials submitted to the service, including shipment, order, customer, claim, invoice, ticket, CSV, integration, and workspace data. We call this Customer Data.

Customers grant Veztra the rights needed to host, process, transmit, display, secure, and use Customer Data to provide and improve the service, operate integrations, provide support, enforce these Terms, and comply with law.

Customer Data is processed to provide the service and AI drafts; it is not used to train Veztra models.

AI Drafts and Human Review

The service may generate AI-assisted drafts, summaries, recommendations, classifications, commercial invoice content, claim package content, and carrier follow-up messages. AI output may be incomplete, inaccurate, outdated, or unsuitable for a particular shipment, country, carrier, customs requirement, or business process.

AI output is provided for workflow assistance only. Customers are responsible for reviewing, editing, approving, and validating all output before relying on it or sending it externally. The service does not provide legal, tax, customs, brokerage, regulatory, insurance, or professional advice.

Integrations

Customers may connect third-party services such as carrier systems, ticketing systems, messaging tools, email providers, and commerce platforms. Customers are responsible for having the rights and permissions needed to connect those services and for complying with their terms.

Third-party services are not controlled by Veztra. We are not responsible for third-party outages, data practices, API changes, rate limits, incorrect carrier data, delayed syncs, or actions taken in connected systems at a customer's direction.

Billing, Trials, and Cancellation

Unless an order form or separate written agreement says otherwise, paid plans are billed through Stripe. The service may include a 14-day trial. After a trial or subscription begins, plans renew automatically until cancelled.

Customers authorize recurring charges for subscription fees, seats, usage-based fees, metered AI actions, overages, taxes, and other amounts shown at checkout or in the applicable plan. Customers may cancel anytime through the billing portal or other supported cancellation flow.

Fees are non-refundable and cancellations are not prorated, except where required by law or expressly stated in a separate written agreement.

Acceptable Use

• *Do not use the service unlawfully, deceptively, or to violate the rights of others.
• *Do not upload malware, attempt unauthorized access, probe security controls, overload the service, or interfere with other customers.
• *Do not use the service to send spam, abusive messages, or content that is illegal, harmful, infringing, or fraudulent.
• *Do not reverse engineer, scrape, copy, resell, or commercially exploit the service except as allowed by these Terms or a written agreement.
• *Do not submit data unless you have the rights, notices, and consents needed to process it through the service and connected providers.

Compliance Responsibilities

Customers are responsible for their logistics decisions, carrier communications, commercial invoices, claims, export or import documentation, customs classifications, product data, taxes, duties, sanctions screening, and compliance with laws that apply to their business.

Veztra may assist with workflows and drafts, but final responsibility for accuracy, filings, shipments, customer communications, and regulatory compliance remains with the customer.

Service Changes and Availability

We may modify, suspend, or discontinue features, integrations, plans, quotas, limits, or the service from time to time. We will try to provide reasonable notice when a material change negatively affects paid customers.

The service may be unavailable because of maintenance, outages, security events, third-party failures, or events outside our control.

Confidentiality and Security

Each party may receive confidential business or technical information from the other. The receiving party will use reasonable care to protect confidential information and will use it only as allowed by these Terms or a separate written agreement.

We use safeguards designed to protect Customer Data, but customers remain responsible for configuring workspaces, managing users, protecting credentials, and maintaining their own systems and backups where appropriate.

Suspension and Termination

We may suspend or terminate access if a customer fails to pay, creates security or legal risk, violates these Terms, misuses the service, or if continued access could harm Veztra, another customer, or a third party.

Customers may stop using the service or cancel paid plans as described in the billing flow. After termination, access to the service and Customer Data may be limited or deleted according to our retention practices, legal obligations, and any applicable agreement.

Disclaimers

Except as expressly stated in a written agreement, the service is provided as is and as available. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation, and error-free service.

We do not warrant that AI output, carrier data, customs-related content, integration results, analytics, or operational recommendations will be accurate, complete, timely, or suitable for any particular use.

Limitation of Liability

To the fullest extent permitted by law, Veztra will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, carrier disputes, customs delays, or lost goodwill.

To the fullest extent permitted by law, our total liability for all claims relating to the service will not exceed the amounts paid by the customer to Veztra for the service in the 12 months before the event giving rise to the claim.

Indemnity

Customers will defend, indemnify, and hold harmless Veztra from claims, damages, liabilities, costs, and expenses arising from Customer Data, customer systems, connected third-party services, violation of these Terms, unlawful use of the service, or customer logistics, compliance, customs, tax, or carrier decisions.

Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.

Changes and Contact

These Terms are effective as of May 31, 2026. We may update them from time to time, and will revise the effective date when material changes are made.

Questions about these Terms should be sent to privacy@getveztra.com.